We only sell new mattresses and bedding and there is no trial period. However, most of our mattresses are eligible for a comfort exchange. In the first 90 days, if you find your mattress is too firm or too soft, you can exchange a layer of latex for a firmer or softer one for the cost of shipping.
Any accessories such as pillows, sheets, protectors, comforters, duvet covers, mattress pads, pillowcases, or other similar bedding items (not including toppers) may be returned for a refund or exchanged for another product within 30 days of the original purchase date only if product is unopened and has remained in the original packaging. If the product has been opened, used, or repackaged in any way, you will no longer be able to return the product or exchange it for another.
There are no returns or exchanges for floor models. This includes mattresses, adjustable bases, foundations, pillows, furniture, etc.
For any questions about returns or the return policy, please contact The Organic Bedroom by phone at (919) 521-5566 or via e-mail at firstname.lastname@example.org.
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